Delivery
Metropolitan France (excluding overseas departments and territories) and EU countries (excluding Bulgaria, Cyprus, Croatia, Finland, Iceland, Greece, Malta, Norway and Romania):
Free delivery.
Your order will be delivered within two to three days for addresses in France and within three to five days for addresses within the European Union.
Have you changed your mind and want to return an order? Returns are at our expense. You have 15 days after receipt of your order to return it to us for reimbursement.
How to do ?
Send us your request to contact@vaincourt.com so that we can send you your prepaid shipping label by email to print and stick on your package.
1. Pack the item (s) you wish to return in their original packaging and in the original shipping carton.
2. Attach the prepaid shipping label received by email to the package and drop it off at the post office, at a La Poste pick-up point or directly in your mailbox, mentioning it on the La Poste website https: / /www.laposte.fr/particulier/retourbal/formulaire
3. Upon receipt of your return, you will receive your refund within 14 working days.
Make sure you have your proof of deposit stamped, and keep it until refunded.
Please note: in order to obtain a refund, all items must be in their original condition. No merchandise worn, used, altered or damaged will be accepted. Upon receipt of your package, during the first fitting, be sure to handle your belt with care, to avoid damaging the product.
Rest of the world:
€30 delivery costs, taxes included. Administrative costs and custom duties may be added by our haulier.
Your order will be delivered within five days.
Have you changed your mind and want to return an order? You are responsible for the return and we accept no liability for returns. You have 15 days after receipt of your order to return it to us for reimbursement.
How to do ?
1. Send an email to contact@vaincourt.com to notify your wish to return the product (s).
2. Pack the item (s) you wish to return in their original packaging and in the original shipping carton.
3. Choose your own return method and return the package directly to the following address:
VAINCOURT
ESHOP ORDER RETURN
17 RUE DUPHOT
75001 PARIS
FRANCE
4. Upon receipt of your return, you will receive your refund within 14 working days.
Make sure you have your proof of deposit stamped, and keep it until refunded.
Please note: in order to obtain a refund, all items must be in their original condition. No merchandise worn, used, altered or damaged will be accepted. Upon receipt of your package, during the first fitting, be sure to handle your belt with care, to avoid damaging the product.
You must clearly indicate on the customs clearance shipping slip that this is a non-commercial shipment with no market value, to avoid payment of customs duty. In the case of an exchange, we will do the same to avoid a second payment of customs duties at your expense.